Shipping & Returns

Return & Refund Policy

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Thanks for shopping at Twende. If you are not entirely satisfied with your purchase, please contact us via email, we're here to help. 

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

If you wish to exchange your product for a bigger or smaller size or another product, the shipping cost is on us, however if you wish to just return your product, the original shipping fee will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, contact us via email or Instagram.